bjji Privacy Policy
Your Data, Your Rights, Our Responsibility

1 Who We Are

bjji operates the online casino and sports betting platform accessible at bjji.bet (the "Platform"). For the purposes of this Privacy Policy, bjji acts as the data controller in respect of the personal information collected from users of the Platform.

References in this policy to "bjji", "we", "us", or "our" refer to the bjji platform operator and its affiliated entities responsible for the operation and maintenance of bjji.bet. References to "you", "your", or "User" refer to any individual who accesses, browses, registers on, or otherwise interacts with the bjji Platform.

bjji is an internationally licensed online gaming operator. Our platform is designed and operated with a specific focus on players in Pakistan, supporting PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, among other methods. This Privacy Policy governs all personal data processing activities in connection with the bjji Platform, regardless of the device or means by which you access it.

2 Personal Data We Collect

bjji collects personal data from you in several ways: directly when you register and use the Platform, automatically when you browse our website, and from third parties engaged to assist with identity verification and payment processing. The categories of personal data we collect include the following:

bjji does not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information, except where explicitly required for regulatory compliance purposes and with your express consent.

3 How We Use Your Personal Data

bjji processes your personal data for the following purposes. We will only use your data in a manner that is compatible with the purpose for which it was originally collected, and we will not process it in a way that is incompatible with those purposes without your consent.

• Account creation and management: To register your bjji account, verify your identity, maintain your account in good standing, and provide you with access to the Platform's full range of games and betting markets.
• KYC and age verification: To confirm that you meet the minimum age requirement of 21 years and to verify your identity in compliance with bjji's licensing obligations and anti-money laundering regulations.
• Payment processing: To process your deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, USDT TRC20, and any other supported payment method, and to maintain accurate financial records of all transactions on your account.
• Platform operation and improvement: To deliver and improve the bjji gaming experience, diagnose technical issues, test new features, and analyse aggregate usage patterns to optimise Platform performance.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, and other prohibited conduct on the Platform, in accordance with bjji's Terms & Conditions.
• Customer support: To respond to your enquiries, resolve disputes, and deliver a high standard of customer service via live chat and email support channels available 24/7.
• Responsible gaming compliance: To monitor gaming activity for signs of problem gambling behaviour, enforce deposit limits and self-exclusion arrangements, and fulfil bjji's duty of care obligations towards its users.
• Legal and regulatory compliance: To comply with applicable laws, respond to lawful requests from regulatory authorities, law enforcement agencies, or courts, and to defend bjji's legal interests where necessary.
• Marketing and promotions: Where you have provided your consent, to send you information about bjji promotions, bonuses, new game releases, and PSL-season offers that may be of interest to you. You may withdraw this consent at any time by updating your account notification preferences.

4 Legal Basis for Processing

bjji processes your personal data on the following legal bases, depending on the specific processing activity in question:

• Performance of a contract: Processing necessary to deliver the services set out in bjji's Terms & Conditions — including account management, payment processing, and game delivery — is carried out on the basis that it is necessary for the performance of the contract between you and bjji.
• Legal obligation: Processing necessary to comply with KYC, anti-money laundering, and other regulatory requirements is carried out on the basis that it is necessary for compliance with a legal obligation to which bjji is subject as a licensed gaming operator.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and analytics is carried out on the basis of bjji's legitimate interests in operating a secure, compliant, and well-functioning Platform, provided those interests are not overridden by your data protection rights.
• Consent: Processing for direct marketing communications is carried out on the basis of your freely given, specific, and informed consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5 Sharing Your Personal Data

bjji does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• KYC and identity verification providers: Third-party service providers engaged to verify your identity, age, and document authenticity as part of the account registration and ongoing compliance process.
• Payment service providers: Financial institutions and payment processors — including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank — necessary to facilitate deposits and withdrawals on your bjji account.
• Fraud prevention and security partners: Specialist providers engaged to assist with the detection and prevention of fraudulent activity, money laundering, and bonus abuse on the Platform.
• Technology and infrastructure providers: Cloud hosting, content delivery, and software providers whose services are integral to the operation of the bjji Platform, subject to strict data processing agreements.
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or regulatory direction, bjji may disclose personal data to the relevant authority. bjji will notify you of such a disclosure where legally permitted to do so.
• Business successors: In the event of a merger, acquisition, or sale of substantially all of bjji's assets, your personal data may be transferred to the acquiring entity, subject to equivalent data protection standards being maintained.

6 Cookies & Tracking Technologies

The bjji Platform uses cookies and similar tracking technologies to enhance your experience, maintain your login session, and collect aggregate analytics data. The cookies used by bjji fall into the following categories:

• Strictly necessary cookies: Essential for the Platform to function correctly. These include session cookies that keep you logged in during your visit and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without impairing Platform functionality.
• Performance and analytics cookies: Used to collect anonymised data about how users interact with the bjji Platform — such as which pages are visited most frequently and where users encounter errors. This data helps us improve the Platform experience for all Pakistani players.
• Functional cookies: Used to remember your preferences — such as your preferred language setting, display options, and responsible gaming limits — so you do not have to re-enter them on each visit.
• Marketing cookies: Only set where you have given your explicit consent, and used to deliver relevant promotional content within the bjji Platform. bjji does not use cookies to track your activity on third-party websites.

You may manage your cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies may affect your ability to access certain features of the bjji Platform, including account login functionality.

7 Data Retention

bjji retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, subject to any longer retention periods required by applicable law or regulation.

• Active account data: Retained for the duration of your bjji account and for a period of five (5) years following account closure, in accordance with standard anti-money laundering record-keeping requirements applicable to licensed gaming operators.
• Transaction records: Financial records including deposits, withdrawals, and bet histories are retained for a minimum of five (5) years from the date of each transaction, as required by applicable financial regulation.
• KYC documentation: Identity verification documents are retained for a minimum of five (5) years following the termination of your account relationship with bjji.
• Support communications: Records of live chat and email correspondence are retained for up to three (3) years from the date of the communication, unless the subject matter requires retention for a longer period in connection with an ongoing dispute or investigation.
• Marketing data: Where you have consented to receive marketing communications, your marketing preferences are retained until you withdraw your consent or close your account, whichever occurs first.

Upon expiry of the applicable retention period, bjji will securely delete or anonymise your personal data in accordance with its data disposal procedures.

8 Security Measures

bjji implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• End-to-end SSL/TLS encryption for all data transmitted between your device and the bjji Platform.
• Encryption of sensitive personal data — including financial information and identity documents — at rest on bjji's servers.
• Strict role-based access controls, ensuring that bjji staff can only access personal data to the extent necessary for their specific job function.
• Regular independent security audits and penetration testing of the bjji Platform infrastructure.
• Multi-factor authentication options for bjji account access to protect against unauthorised login attempts.
• Comprehensive staff data protection training to ensure that all employees who handle personal data do so in accordance with bjji's internal policies and applicable law.

9 Your Data Protection Rights

As a bjji user, you have the following rights in respect of your personal data. To exercise any of these rights, please contact bjji support via the live chat facility available 24/7 within your account dashboard:

• Right of access: You have the right to request a copy of the personal data bjji holds about you, along with information about how it is being processed. bjji will respond to access requests within 14 days of receipt.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data bjji holds about you. You may update certain account details directly through your bjji account dashboard.
• Right to erasure: You have the right to request deletion of your personal data where: (a) it is no longer necessary for the purpose for which it was collected; (b) you withdraw your consent and there is no other lawful basis for processing; or (c) the data has been unlawfully processed. This right is subject to bjji's legal data retention obligations.
• Right to restriction of processing: You have the right to request that bjji restricts the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to its processing.
• Right to data portability: Where processing is based on your consent or on the performance of a contract, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to object: You have the right to object to the processing of your personal data where that processing is based on bjji's legitimate interests, including processing for direct marketing purposes. bjji will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where bjji processes your data on the basis of your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to the withdrawal.

10 Children & Minors

The bjji Platform is strictly intended for adults aged 21 years and above. bjji does not knowingly collect personal data from individuals under the age of 21, and we do not permit minors to register accounts or access any betting or casino services on the Platform.

As part of our registration process, all new Users are required to confirm their age and complete KYC verification. Where bjji discovers or has reasonable grounds to believe that a User is under the age of 21, the relevant account will be immediately suspended, all funds will be frozen pending investigation, and the personal data of the minor will be securely deleted in accordance with bjji's data disposal procedures.

11 International Data Transfers

As an internationally licensed gaming operator, bjji may transfer your personal data to countries outside of Pakistan in connection with the operation of the Platform. Such transfers may occur where bjji's technology infrastructure, KYC service providers, or payment processing partners are located in jurisdictions other than Pakistan.

Where personal data is transferred internationally, bjji takes appropriate steps to ensure that your data receives a level of protection equivalent to that which it would receive within Pakistan, including by putting in place appropriate contractual safeguards with the receiving party. bjji does not transfer personal data to jurisdictions that do not provide adequate protections for personal information without implementing such contractual safeguards.

If you would like further information about the specific safeguards applied to international transfers of your personal data, please contact bjji support via the live chat facility in your account dashboard.

12 Third-Party Links

The bjji Platform may, from time to time, contain references to third-party content for informational purposes. bjji does not maintain links to external third-party websites from the Platform, and this Privacy Policy applies exclusively to data collected and processed by bjji in connection with the bjji.bet Platform.

bjji accepts no responsibility for the privacy practices or data handling of any third-party services that you may access independently. We encourage you to review the privacy policies of any external services you use in connection with your online gaming activities.

13 Updates to This Privacy Policy

bjji reserves the right to update or amend this Privacy Policy at any time. Where amendments are material — meaning they affect the way in which bjji collects, uses, or shares your personal data in a significant way — bjji will provide notice of the changes by email to the address registered to your account, or by displaying a prominent notice on the Platform, not less than 7 days before the updated policy takes effect.

Non-material updates, such as typographical corrections or clarifications of existing provisions, may take effect immediately upon publication without prior notice. The "Last Updated" date at the top of this page will always reflect the date on which the most recent version of this Privacy Policy was published.

Your continued use of the bjji Platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of and agreement to the revised terms. If you do not agree with any amendment to this policy, you should cease using the Platform and close your account by contacting bjji support via live chat.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or bjji's data processing activities, please contact our dedicated privacy support team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week from within your bjji account dashboard. This is the fastest way to reach our support team for privacy-related enquiries.
• Email: You may reach bjji's support team at [email protected] (plain text — not a clickable link). Please include "Privacy Request" in the subject line of your email to ensure your enquiry is directed to the appropriate team member.

bjji is committed to resolving all privacy-related enquiries promptly and transparently. We will acknowledge receipt of your enquiry within 48 hours and provide a substantive response within 14 days. For access requests or erasure requests that require additional verification steps, we may request proof of identity before processing your request.